Introduction and Scope

TechRepairDIY operates the website at techrepairdiy.com and may operate mobile applications, repair forums, and related services. This Privacy Policy describes how we collect, use, disclose, and protect information about individuals who interact with our Site and Services. It applies to residents worldwide, including customers, partners, and visitors. By using our Site or Services, you consent to the data practices described herein.

Information We Collect

Personal Data You Provide

When you create an account, request services, participate in forums, contact support, or make a purchase, we may collect your name, email address, postal address, phone number, username, and payment information. Payment information is processed securely by our payment processors and is not stored by TechRepairDIY unless you opt to store a profile for faster checkout. We may also collect information you provide in communications such as support tickets or feedback surveys.

Information Collected Automatically

We collect data about how you access and use our Site, including your IP address, browser type, device information, operating system, pages viewed, time stamps, referral sources, and approximate geolocation. We may collect location data with your consent to tailor content or services.

Information Collected from Third Parties

We may obtain information from third parties such as payment processors, analytics providers, marketing partners, and publicly available sources to supplement our records and provide better services.

How We Use Your Information

Purposes

We use your information to:

• Provide, operate, and maintain the Site and Services at techrepairdiy.com
• Process orders, returns, and repairs, and communicate about your transactions
• Respond to inquiries and provide customer support
• Personalize content, recommendations, and offers
• Improve our Site, products, and services through analysis of usage data
• Monitor, detect, and prevent security incidents, fraud, and abuse
• Comply with legal obligations and enforce our terms

Legal Bases

We rely on contract, legitimate interests, consent where required, and compliance with legal obligations to process personal data. If you withdraw consent, certain features may no longer be available.

Data Sharing and Disclosure

With Service Providers

We may share your information with vendors and service providers who perform services on our behalf, such as payment processing, hosting, data analysis, email delivery, customer support, and marketing. These processors are contractually obligated to protect your data and process it only as instructed.

With Your Consent

We may share information with third parties when you have given consent for a particular purpose.

For Legal Reasons

We may disclose information to comply with legal obligations, respond to lawful requests, protect our rights, or investigate wrongdoing.

Aggregated and Anonymized Data

We may use or share aggregated or de-identified information for analytics, research, or business purposes without identifying any individual.

Cookies and Tracking Technologies

Cookies

We and our partners use cookies and similar technologies on techrepairdiy.com to operate, analyze, personalize, and advertise. Cookie categories include strictly necessary, performance, analytics, and advertising cookies. You can manage cookies through your browser settings or our consent management tool. Some cookies are essential for site functionality and cannot be disabled.

Do Not Track

We currently do not respond to Do Not Track signals. You can opt out of cookies using our tools or browser settings.

Third-Party Cookies and Tracking

We may use third-party analytics and advertising partners who may collect information about your online activities across sites. Their practices are governed by their own privacy policies.

Managing Cookies and Opt-Outs

You may adjust cookie preferences or opt out of targeted advertising via the options provided in our consent banner or via your browser settings. Note that opting out may affect site features or performance.

Data Security

Security Measures

We implement administrative, physical, and technical safeguards designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. Access to personal data is restricted to employees, contractors, and partners who need it to perform their duties and are bound by confidentiality obligations.

Data Protection Techniques

We use TLS encryption for data in transit, encryption at rest where feasible, secure storage, and secure development practices. We perform regular vulnerability assessments and maintain an incident response plan to address data breaches.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. We may retain anonymized or aggregated data longer for analytic or business purposes. When no longer needed, we securely delete or anonymize data.

Your Rights

Access, Correction, and Deletion

You may request access to your personal data, request corrections to inaccurate information, or request deletion where permitted by law. We will respond in accordance with applicable law.

Portability and Objection

You may request data portability in a structured, commonly used, machine readable format. You may also object to processing or request restriction of processing in certain circumstances.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing based on prior consent.

CPRA Rights for California Residents

To exercise CPRA rights, you may contact [email protected]. CPRA rights include the right to know, delete, correct, data portability, and the right to opt-out of the sale or sharing of personal information; you may also request to limit use and disclosure of sensitive personal data where applicable.

Do Not Track and Online Advertising

This Site does not respond to Do Not Track signals. You can manage cookies and tracking through our cookie manager or your browser settings.

International Data Transfers

Your information may be transferred to and stored in the United States or other countries where TechRepairDIY or its service providers operate. We rely on appropriate safeguards, such as contractual clauses, to protect your information in those transfers.

Children’s Privacy

We do not knowingly collect personal data from children under 16. If you believe a child has provided data to us, please contact us so we can take steps to remove the information and terminate an account if necessary. Our Site is not directed to children and is intended for adults.

How to Contact Us for Privacy Inquiries

Privacy email: [email protected] Phone: +1 (650) 232-8912 Mailing address: 2180 West El Camino Real, Suite 420, Mountain View, CA 94040, United States

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date and, in some cases, provide you with additional notice. We encourage you to review this policy periodically for any changes.

Last Updated

February 28, 2026